Company: A Major UK Bank, Product Management Department.

Project Duration: 3 months

• To re-engineer existing business processes in an effort to ensure that the department was ready to address and tackle the ultra competitive Global Cash Management opportunities. This included Electronic Banking, Cash & Paper, Account Services, and same & Three-Day Repayments.
• To make recommendations on Structure, Profile, Job Profiles and Roles / Responsibilities of the re-engineered department.
• To leave the department with sound documented business processes.

A full review of existing work practices and processes was instigated, which highlighted some serious inefficiency and waste. Process Expert Professional was then installed and all the procedures within the department were turned into process maps. Links and information were then added to these processes. Once the process maps had been completed (thus completing objective three, as all the business processes were now documented), some significant areas of waste and inefficiency were found throughout the department. This included duplication, unnecessary delays and meaningless actions. Using Process Expert Professionals analytical tools, a far more effective and efficient set of processes were identified and then implemented.

Tribune then supported Process Expert Professional by implementing its unique process improvement model “SEIME”, to determine the best practice throughout the whole department. This enabled the company to find more improvements with their processes and therefore, again increasing efficiency.

• Significant areas of waste removed and significant improvements implemented, resulting in, $4.4 million savings through reduction in waste and inefficiency.
• Best Practice processes documented and implemented
• Management and Staff have bought into findings and recommendations
• Department now better prepared to deal with the challenge presented by the growing competitiveness in the global cash management market.